Terms: Terms for all new domestic accounts are COD, prepay or credit card. All international purchases are bank wire only. Please be aware that the Customer is responsible for all bank wire fees. These fees will not be waived unless prior approval has been given, in writing. Customers may apply for Net 30 Terms by submitting a credit application. Please allow 3 – 4 weeks for credit applications to be processed. All accounts will be charged $20.00 for checks returned for any reason. Interest at a rate of 1.5% per month will be applied to all invoices not paid within agreed terms. Accounts may be placed on credit hold anytime there is an overdue balance exceeding 45 days.
Prices: All prices are in US dollars. Prices are subject to change without prior notice. Customers will be charged the price of products as of the order date, not the date the order is shipped.
Minimum Orders: Our order minimum is $50.00.
Back-Orders and Substitutions: If an item is on back order, the Customer will not be billed for it until it ships. If the back ordered item is part of a large order that qualifies for free shipping (over $200.00), there will be no charge for shipping on the back ordered item(s). If the original order was less than $200.00, the Customer will be charged for shipping on the original order.
Order Cancellations, COD Refusals and Changes: Any order changes, cancellations or COD refusals must be received and acknowledged by Natural Vitality’s Customer Service Department. If proper notice is not received, the Customer will be responsible to pay freight charges for the cancelled/changed/refused order.
Shipping: Natural Vitality reserves the right to ship either by UPS Ground or USPS to provide the best service and lowest cost to the Customer. Orders for Hawaii and Alaska are shipped by USPS. Overseas shipping is based upon country and the method of transportation used. Please notify your Sales Representative when placing the order if you require overnight, two-day or three-day service. The Customer is responsible for any extra shipping costs incurred for special services or expedited delivery. Shipping methods are subject to change without notice.
Shipping Time for Orders: Natural Vitality strives to ship orders within 2 – 5 business days from when the order is placed. Orders placed by Customers on credit hold, for back ordered products, or during holidays may take longer to ship. Additionally, orders may take longer to ship during high volume periods. If an order is needed by a certain date, the Customer should indicate so at the time of order. Natural Vitality will do our best to accommodate specific delivery requests.
Partial Shipments: Unless otherwise agreed in writing, Natural Vitality reserves the right to ship partial orders.
Returns: Natural Vitality is fully committed to our customers and we back our products 100%. We will gladly exchange or provide a full refund for any of our products within 30 days of purchase. Damaged and/or incorrect shipments should be reported within 30 days of receipt. Credits and returns for products purchased more than 30 days prior will be given at the discretion of our Customer Service Department.
Refunds: All refunds to credit cards must be done within four months from date of purchase. After four months an account credit will be given. All outstanding invoices must be paid in full before any cash refunds will be made.
Refused Orders: A 15 PERCENT RESTOCKING FEE, PLUS COST OF FREIGHT BOTH WAYS, WILL BE CHARGED TO ANY REFUSED ORDERS. Natural Vitality’s Customer Service Department may, at its own discretion, waive or reduce such fees.
Unclaimed CODs: Unclaimed CODs will be billed a 15 PERCENT RESTOCKING FEE, PLUS COST OF FREIGHT BOTH WAYS. Natural Vitality’s Customer Service Department may, at its own discretion, waive or reduce such fees.
Credit Card Payments: Natural Vitality will attempt to notify the Customer within 24 business hours if a credit card payment is declined. If we are unable to reach the Customer or a new method of payment is not provided after 24 business hours, the order will be canceled.
Overdue Accounts: Customer accounts may be placed on credit hold anytime there is an overdue balance exceeding 45 days. Natural Vitality will not process any orders from Customers on credit hold until payment for the outstanding balance has been received.
Minimum Advertising Price Policy: Natural Vitality reserves the right to refuse to sell all or a portion of our products to any Customer that advertises in violation of our Minimum Advertising Price Policy. Natural Vitality reserves the right, at our sole and absolute discretion, to decline all future sales and to terminate a dealer or distributor relationship with Natural Vitality for violation of our Minimum Advertising Price Policy. Natural Vitality’s Minimum Advertising Price Policy is available at: http://www.naturalvitality.com/minimum-advertising-price-policy/.